Status, support and feedback

Status

Use this page as the operational hub. The sandbox dashboard at qa.dashboard.mupag.com.br/app should be the first stop when you need to confirm entities, payloads and event timelines.

Support

Before escalating an issue, gather:

• environment (sandbox or production)
• request_id
• charge_id, checkout_session_id or subscription_id
• UTC timestamp of the incident
• minimized payload context, without unnecessary PII

Feedback

The portal feedback buttons point to this section and do not collect PII. Record only:

• the page URL
• whether the blocker was content, example or contract related
• the next step that stayed blocked

Do not include secrets, customer data, card numbers, CVV or full identity documents.